Last Updated: December 15, 2025

This Limited Warranty applies to WanXee kitchen products purchased from WanXee authorized sales channels in Canada and used under normal residential (household) conditions. For the warranty registration, please refer to our website. 

 

Who is covered by the policy?

This Warranty applies only to the original end-user purchaser of the Product and is non-transferable. Proof of purchase is required to obtain warranty service.

 

Warranty Period

WanXee warrants that the Product will be free from defects in materials and workmanship under normal residential use for the following period, starting from the date of delivery to the end-user:

• Parts: Two (2) years

Labor Coverage (Limited): One (1) year
Labor may be covered only when pre-authorized in writing by WanXee, and only within WanXee’s service coverage areas (GTA prioritized), subject to authorized service provider availability. If labor is not pre-authorized or service is outside coverage areas, labor and related service costs are the responsibility of the customer/dealer.

Repair/Replacement Coverage: One (1) year
Any repaired or replaced part/unit provided under this Warranty is covered for the remaining portion of the original Warranty period or ninety (90) days, whichever is longer.

 

What WanXee Will Do

If WanXee determines that a covered defect exists during the Warranty Period, WanXee will, at its sole discretion, provide one or more of the following remedies, generally in the lowest-cost effective order:

• Remote troubleshooting;
• Replacement of defective parts; On-site repair by an authorized service provider (within service coverage areas and subject to availability);
• Return for inspection/repair;
• Replacement of the Product (reserved for qualifying DOA cases, severe shipping damage, or major non-repairable failures).
• RMA Required: Any replacement, return, repair, or compensation must be processed under a valid RMA number issued by WanXee before any after-sales action takes place.

 

What This Warranty Covers

This Warranty covers functional failures caused by defects in materials and workmanship occurring during the Warranty Period, including but not limited to issues involving motors, control boards, lights, switches, sensors, and other internal functional components, as applicable.

 

What This Warranty Does Not Cover

This Warranty does not cover, and WanXee will not be responsible for, any of the following:

• Installation errors, non-compliant installation, or misuse, including but not limited to improper ducting/venting layout, backdraft damper issues, insufficient mounting height, incorrect power supply/voltage, or improper operation.
• Performance issues primarily attributable to installation conditions (for example, duct size, duct run length, excessive bends/restrictions, blocked ventilation paths, or damper issues) rather than a Product defect
• Damage, failure, or performance issues caused by modification, unauthorized repair, accident, abuse, negligence, improper maintenance, or use inconsistent with the Product manual.
• Cosmetic issues that do not affect normal Product performance or safe operation (such as minor scratches, dents, or appearance variations), unless WanXee determines otherwise in its sole discretion.
• Normal wear and tear and consumable parts and routine maintenance items (for example, filters).
• Any Product with missing, altered, or illegible serial number.
• Non-defect returns / buyer’s remorse, which are handled strictly under WanXee’s return policy (not warranty).

 

DOA, Shipping Damage, and Missing Parts (Reporting Deadlines)

To be eligible for expedited remedies and to support carrier claims where applicable, the following reporting windows apply:

• DOA (Dead on Arrival): Must be reported within fourteen (14) days of delivery.
• Shipping Damage / Missing Parts:
  • End-users (residential customers): Must be reported within seventy-two (72) hours of delivery.
  • Dealers/Installers/Warehouse receiving: Must be reported within twenty-four (24) hours of delivery/receipt.

WanXee may require evidence including, without limitation: photos of the outer carton at delivery, close-up damage photos, unboxing photos/videos, serial number, and videos demonstrating the issue.

Late reports may be excluded from warranty handling and may reduce or eliminate the ability to recover costs through carriers.

 

How to Obtain Warranty Service (RMA Process)

To request warranty service, the customer or authorized dealer/installer must submit an RMA request via WanXee’s designated channels: email, claim form, or WhatsApp (email/claim form preferred for recordkeeping).

The submission must include:

• Proof of purchase;
• Product model and serial number;
• Photos/videos showing the issue;
• Installation information where relevant (duct size, venting layout/duct run details, mounting height, power supply details).

Review Timeline:
Once all required documents and evidence are received, WanXee will generally issue a case decision within one (1) business day: Approved / Need More Information / Declined. If the submission is incomplete, the case timeline is suspended until all required information is provided.

 

Costs and Responsibilities

• For verified warranty failures, WanXee covers replacement parts. Labour may be covered only when pre-authorized and within service coverage areas, as stated above.
• For confirmed DOA cases, WanXee covers the replacement unit and one-time outbound freight where applicable.
• For issues caused by improper installation or misuse, related costs (including service call charges, non-warranty parts, and freight) are the responsibility of the dealer/customer.
• If a returned unit is inspected and determined to be No Fault Found (NFF) or the issue is determined to be non-warranty, WanXee may, where permitted, charge back reasonable freight, inspection, and handling fees after prior confirmation with the dealer/customer.

 

Anti-Abuse Controls

To prevent duplicate claims and fraud:

• Every claim must be tied to a valid serial number.
• Replacement claims may require return of the original unit or acceptable proof of destruction/disposal.
• Dealers or locations with unusually high RMA rates may be subject to enhanced claim review or temporary service restrictions until corrective action is completed.

 

Limitation of Liability

To the maximum extent permitted by applicable law, WanXee shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to the Product, its use, or warranty service. WanXee’s total liability shall not exceed the amount actually paid for the Product.

 

Provincial Rights Statement

This Warranty gives you specific legal rights, and you may also have other rights which vary by province. Nothing in this Warranty affects your rights under applicable Canadian consumer protection laws.

 

Contact

For warranty service, please contact:
WanXee Support (Canada)
Email: contact@wanxee.com
WhatsApp/Phone: +1 604-968-0319
Claim Form: https://wanxee.com/wanxee-appliance-rma-request-form/
Service Coverage: GTA prioritized; other areas subject to authorized service availability.