Parts: Parts may be returned within 30 days of delivery, provided they are unused, uninstalled, and in original condition. Customers may use a WanXee-provided prepaid return label, with the return shipping cost deducted from the refund, or arrange their own return shipping.

Unopened Appliances: Unopened appliances may be returned within 30 days of delivery, subject to prior return authorization. A return handling and restocking fee of up to 25% may apply. Original shipping fees, return freight, and any carrier surcharges may be deducted from the refund.

Open Box Appliances: Opened or repackaged appliances may be eligible for return only after approval by WanXee. Open-box returns are subject to return freight deductions, inspection, condition assessment, repackaging costs, and a restocking fee. Refund amounts may be adjusted based on product condition, missing parts, packaging condition, or resale value.

Installed Appliances: Installed appliances are not eligible for return unless the product is confirmed to be defective under WanXee’s warranty or RMA process.

Warranty: New WanXee appliances include a limited warranty covering qualifying defects in materials and workmanship. Renewed, refurbished, or open-box products may be covered under a shorter limited warranty period, as stated at the time of purchase.