Privacy Policy

This Privacy Policy was last updated on Oct 31, 2025.

INTRODUCTION

This Privacy Policy sets out the privacy policies and practices of WanXee Appliances Inc. (referred to as “WanXee”, “we”, “our” or “us”) with respect to the collection, use, and disclosure of personal information relating to:

  1. the Website provided in association with, including the establishment of user accounts to access certain features and functionality available at www.wanxee.com (the “Website”);

  2. appliance Orders or part Orders submitted to us by phone, email, or online (the “Orders”);

  3. appliance Service requests submitted to us by phone, email, or online (the “Service”); and

  4. customer satisfaction Surveys conducted by us, or on our behalf by third-party service providers, by phone, email, or online (the “Surveys”).

In this Privacy Policy, “personal information” means information about an identifiable individual, as further defined under the applicable laws of Canada, and “including” and its derivatives mean “including without limitation”.

Information We Collect

We may collect the following types of information:

Personal Information

When you register, subscribe to newsletters, make a purchase, or contact us, we may collect:

  • Name, email address, phone number, and mailing address

  • Payment and billing details (processed securely through third-party providers)

  • Account login information

Non-Personal / Technical Information

Automatically collected information may include:

  • Browser type, device model, operating system, and IP address

  • Pages visited, time spent, and click behavior

  • Cookies and analytics data (via Google Analytics, Meta Pixel, or similar tools)

Use of Information

We use your information to:

  • Provide and improve our products, services, and website functionality

  • Process orders and customer support requests

  • Send you updates, promotions, or newsletters (if you have opted in)

  • Analyze traffic, performance, and site usage for optimization

  • Comply with legal and regulatory obligations

We do not sell or rent your personal information.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. Cookies help us remember your preferences, analyze site performance, and personalize content. You can manage or disable cookies through your browser settings, though certain parts of the Website may not function properly without them.

Disclosure of Information

We may share information with:

  • Service providers that support our operations (e.g., payment processors, analytics tools, cloud hosting)

  • Legal authorities if required to comply with law or protect our rights

  • Affiliates or business partners as part of legitimate business operations (never for unauthorized marketing)

All third parties are required to handle your data securely and in compliance with applicable privacy laws.

Data Storage and Security

We maintain appropriate physical, electronic, and procedural safeguards to protect your information. While we strive to ensure security, no system is entirely risk-free. You use the Website and share information at your own discretion.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this Policy, or as required by law.

Third-Party Links and Services

This Website may contain links to third-party websites or services (e.g., YouTube, Shopify, Meta). WanXee is not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information

  • Withdraw consent to marketing communications

  • Request a copy of the personal data we hold about you

To exercise these rights, please contact us using the information below.

Children’s Privacy

Our Website is not intended for children under the age of 16. We do not knowingly collect personal data from minors. If we become aware that information has been collected from a minor, we will promptly delete it.

Changes to This Privacy Policy

WanXee reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with a new “Last Updated” date. Your continued use of the Website constitutes acceptance of any revised Policy.

Governing Law and Language

This Policy is governed by the laws of Canada and the Province of Ontario. You acknowledge that this document shall be drawn up in English.
Les parties aux présentes reconnaissent qu’elles ont exigé que la présente politique et tout document connexe soient rédigés en anglais.

CONTACT

If you have any questions about this Privacy Policy or our data practices, please contact us:

Attn: WanXee Appliances, Legal Department, Privacy Office
Email: seervicerequest@wanxee.ca
Address: [Insert Canadian Address]
Telephone: 1-604-968-0xxx